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Not All Angels Have Wings— Some of Us Wear Headsets!​

We'd love to help bring more visitors to your service lane or showroom!..

 

Boasting over forty years of combined experience in the automotive sector, our team at BDC Angels is committed to enhancing our partnerships with dealerships and vendors alike. We're here to fortify and refine dealership operations, spanning from service BDCs and sales BDCs to internet operations, all the way through to your service lanes and showrooms. Keen on boosting customer loyalty and improving lead conversion rates? Let's explore tailor-made strategies for your conventional or hybrid teams. Or, if you'd prefer we spearhead your traffic generation efforts, we're fully equipped to handle that too. Ultimately, in the realm of business development, success hinges on "the shows" – the ability to attract and engage. Ready to dive into a conversation? Our track record of driving substantial traffic for our clients through both onsite and remote BDC operations speaks volumes. Allow us to be your guide through these challenging times.

 

 

An ai flavored image, using orange and cobalt blue, female and male agents from around the globe on the phone with headsets and at their desk
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BOOST YOUR DEALERSHIP'S PERFORMANCE WITH AI-POWERED COACHING

Schedule more appointments with our AI bots that provide expert coaching and assistance in email responses, call scripting, service scheduling, and customer persuasion.

 

 

How We Help Our Dealers​

BDC Consulting​

Service or Sales BDC, installation of new BDC or new process. Customize your journey to fit the needs of your dealership.  Whether you have a team that is service BDC, sales BDC/internet department, we'll help you to get the maximum return on your marketing efforts and customer satisfaction.  Now, more than ever, we need to pivot and adapt to meet the needs of a changing audience.

Phone Skills​

Inbound and outbound phone skills training for everyone who answers your dealership's phone calls. You may not have a second chance to make a first impression. Make sure that everyone who touches your phone knows how to greet the caller, field the call, AND sell the appointment, not the car!

Performance Management​

Accountability is key for the best performance from your BDC and internet sales staff.  We provide CRM process review, call review, and data review / analysis / reporting.

You have your own BDM that needs help with time management and accountability for the team? Call us, we can help! Ask about our current packages

Virtual BDC/BRD

From off hours lead response to customer retention, we will customize a plan for you.  Do you want to cut costs and change your current BDC to some onsite/some remote?  We can provide staffing or process analysis.  Data mining? Equity, Service, Unsold Traffic campaigns? We've done it all.  Email campaigns? We'll do that AND back it up with a follow-up that includes calls AND text.

Train the Trainer - the Human Side of BDC

Ask about our Christmas in July

Recruiting

Staffing for onsite and remote BDC positions. With different levels of engagement, we screen applicants for all departments and set up qualified candidate interviews at the dealership.

What People Are Saying About Us

Wendy is the go to individual when it comes to anything related to running a BDC. She has extensive knowledge in writing effective phone and email scripts as well as powerful text snippets that are proven to produce results. She knows how to run a BDC from the ground up including interviews, hiring the right candidate, training, reports, forecasting, as well as many other elements that are crucial to the day to day operations of a successful BDC.
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Jason B. — BDM
Former Mad City Mitsubishi Motors
'Executable ideas' are just the tip of the iceberg with Wendy. In just a small amount of time with Wendy, it's easy to see she has a wealth of BDC knowledge and experience to bring to the table. Additionally, she takes the time to listen to your strategic goals and helps you map out a path that you can actually follow to achieve them. Wendy is for people that are interested in maximizing their business results.
 
Tony Robbins
Sandi Loncar — Sr. Leader
Tony Robbins
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Our Partnership with Covideo gets RESULTS

Video accounts for over 80% of all global internet traffic. Video is unequivocally customers' favorite method of communication. With Covideo, we speak their language.

RECORD

Record a custom video or upload an existing one for your leads in a matter os seconds right from your computer, tablet, or smartphone.

CUSTOMIZE

Customize your video by combining several clips together, adding captions, or call-to-actions.

SHARE

Send your video to your customer via text, email, social media, your CRM, or any other way you'd like!

TRACK

Get notified the moment your video has been watched and view analytics like click-thru-rates and video view rates.

We Partner With Brands Like...​

OUTSOURCING YOUR BDC JUST GOT EASIER​

We Are A ProMax Preferred Vendor​

If your dealership is using ProMax™ or Stack™ Powered By ProMax and you're considering outsourcing your BDC, we'd love to chat about how we can help you crush your goals!

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Soar To New Heights With BDC Angels

We truly believe that the BDC is the heart of the dealership.  Without proper training and, just as important, coaching and accountability after the training, a BDC will not reach its potential and maintain the performance that allows it to drive traffic into the dealership, whether it be the showroom or the service department.  Whether you want your BDC onsite or offsite we offer solution options for you and help you to determine which best suits your store.

Discover Your Custom Journey to a Better BDC

Find out today how we can design your team’s custom journey with BDC Angels. Never a cookie cutter approach, together we will create and execute a plan that best meets the needs of YOUR company.

Email us at solutions@bdcangels.com or call us at 1 602 777-4641

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